The Norman Transcript

Business

January 12, 2014

Bank recognizes postal carrier for service

NORMAN — Employees of McClain Bank recently joined with Chick-fil-A in Sooner Mall to recognize exemplary customer service offered by three businesses or individuals in McClain and Cleveland counties.

For two weeks in November, McClain Bank employees from the bank’s three locations in Purcell, Noble and Norman secretly evaluated the service they received from retailers and other businesses.

During the week of Nov. 18, each employee nominated a business or an employee from whom he or she had received service that met the high standards of service shared by McClain Bank and Chick-fil-A.

“Both McClain Bank and Chick-fil-A are family owned enterprises that share an emphasis on service to our customers. As a result, this partnership seemed like a natural fit,” said Donald Sherman, McClain Bank executive vice president.

“Our employees have studied the Chick-fil-A core service standards and want to encourage other local businesses to meet those standards as well,” said Charlie Sherman, McClain Bank president.

Employees at each McClain Bank location voted on the service-provider they most appreciated from the more than 40 nominees. The winners were Ace Hardware, Purcell; Terry’s Market, Noble; and Todd Maycumber, a postal carrier in Norman. Each winner received a plaque.

“Chick-fil-A was pleased to share the Core Customer Service Skills that contribute to our Second Mile Service,” said Lance Spencer, interim manager of the Sooner Mall restaurant. “We are proud to partner with McClain Bank to encourage excellent customer service from businesses throughout our area.”

Breaking news, severe weather alerts, AMBER alerts, sports scores from The Norman Transcript are available as text messages right to your phone or mobile device. You decide which type of alerts you want to receive. Find out more or to signup, click here.

1
Text Only | Photo Reprints
Business
  • Candy Basket celebrates 25 years

    Perhaps it’s the chocolate covered blueberries whose deliciousness still lingers. Or maybe it’s the blood orange and wild honey white chocolate ganache that won’t soon be forgotten by your taste buds. At The Candy Basket there is decadence ...

    July 20, 2014

  • Bramlett & Associates adopts new name reflective of business

    Bramlett & Associates Multimedia LLC (Bramlett Multimedia), 215 W. Main St., announced this month that the company will change its name after 12 years in business and will do business as BOLD-Multimedia. The announcement, made first to ...

    July 20, 2014

  • Toothpick holders convention coming to Norman

    Lynne Ryan has been collecting toothpick holders her entire life. “My parents, Mr. and Mrs. W.L. ‘Bud’ Gibbs started our collection in 1936,” Ryan said. Ryan was born in 1940, and she grew up crawling around toothpick holders, as have ...

    July 20, 2014

  • Protect your online banking, shopping with encryption

    In my free, one-night class called “Fight the Internet Bad Guys and Win,” I teach everyday computer users how to stay out of trouble on the Internet. How to avoid virus infections, how to discern between the genuine and counterfeit, and ...

    July 20, 2014

  • Tourism in Okla. creates $17.2 M in economic benefit

    A new National Park Service report shows that the 1,108,103 visitors to Oklahoma’s national parks in 2013 spent $17.2 million and supported 176 jobs in the state. Oklahoma’s three national parks include: Washita Battlefield National ...

    July 20, 2014

  • Norman United Wayboard gets to work

    The United Way of Norman Board of Directors for 2014-15 has met for the first time. Leading the group as chair was Steve McDaniel of Oklahoma State Bank....

    July 20, 2014

  • Family tragedy opened one woman’s eyes to the need of the disabled

    Jean Bayles had a dream. The dream was to provide a fully accessible home for rent in Norman. Her brother, Terry Abbott, was injured when he was 15 and has been a quadriplegic since....

    July 13, 2014

  • HeyDay brings Boomerang back to Norman

    Boomerang Grille was a family-oriented, iconic restaurant for many Norman residents for many years. Few are the people who have not slid into those vinyl seated booths, picked up the red phone and ordered a Theta burger and onion rings or ...

    July 13, 2014

  • Residents serve Leadership board

    Four Norman residents are serving on the board of Leadership Oklahoma....

    July 6, 2014

  • Bellhops offer moving help to Norman

    Founders Cameron Doody and Stephen Vlahos launched Bellhops at Auburn University in 2011. “Our first year, we set a goal of 25 moves, and after three days we had moved 230 students during the college move in season.” Doody said. “That’s ...

    July 6, 2014