The Norman Transcript

December 16, 2012

Business briefs


The Norman Transcript

NORMAN — Sitel hiring over 400 in Norman

Sitel announced Friday it is adding new business to its customer care call center in Norman. The call center has begun a recruitment drive to hire 400-plus new associates over the next several months.

In its effort to recruit new employees, Sitel is hosting onsite job fairs on Monday and Tuesday from 9 a.m. to 1 p.m. and 5 to 7 p.m. at the company’s facility at 2701 Technology Place.

Prospective applicants interested in joining the talented team in Norman can also apply in Sitel’s “Careers” section at www.sitel.com or in person at the site Monday through Friday 8:30 a.m. to 5 p.m. Previous customer service experience and computer navigation skills are preferred. For questions, call (405) 307-6500.

Buffalo Wings and Circle K on the way

John Proctor sold two pieces of property this year to businesses that are located in south Norman in Empire Addition near the Highway 9 and Highway 77 intersection. Circle K purchased property in July and began construction this week. Buffalo Wild Wings bought property in November and hopes to start construction in January and be open by June.

Agio Tech makes breakthrough

Agio Technology, the provider of superior managed IT services to the world’s premier hedge funds, this week announced the system-wide implementation of Agio ESP, its comprehensive Enterprise Service Platform. Agio Technology is headquartered in New York City, with operational headquarters in Norman, and offices in Boston, Dallas, San Francisco, Seattle, London, and Hong Kong. Fully automated, Agio ESP ensures Agio engineers can always focus on their clients’ most critical issues and consistently deliver a superior quality end-user experience across all Agio services.

The Agio ESP Dashboard provides clients and Agio engineers with a real- time-view of service processes — they see what we see. With ESP, Agio clients have an “inside” view of the entire ticketing process.

Utilizing a scriptable heuristic algorithm, Agio ESP automatically prioritize cases based on multiple inputs, including but not limited to, issue, case severity, contact or client-specific Service Level Agreements. Not only will Agio ESP provide its clients with a superior user experience today, the important data the platform will present will allow it to provide an even more superior client experience in the days ahead.

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