The Norman Transcript

October 20, 2013

Red Robin CEO speaks at inaugural luncheon

By Shana Adkisson
The Norman Transcript

NORMAN — The Assistance League of Norman was the place to be Thursday afternoon as several women in the community gathered for the inaugural Women’s Leadership Luncheon.

The luncheon, hosted by the Norman Chamber of Commerce Women’s Leadership Group, featured Pattye Moore, chairman of the board of Red Robin Burgers, as its guest speaker.

“As I think back on my career, I’ve been so blessed and so fortunate. I’ve had some great mentors and some great advisors. I’ve worked for some incredible bosses, I’ve worked for some not so incredible bosses,” Moore, a graduate of the University of Oklahoma, said.

Moore’s resume includes a stint as a business strategy consultant, a speaker and the author of “Confessions from the Corner Office,” a book on leadership instincts. She also serves on the board of directors for QuikTrip Corporation and Giant Impact.

Through her lifetime, Moore said that she has reflected back on the two lessons she learned from her mother.

“There were two things that she used to hammer home to me. One was no matter what job you are being asked to do, give it 110 percent. If I’m asking you to dust the furniture or if you are sweeping the floors, if you are in a job you absolutely hate and you think you are ill suited for, it doesn’t matter. Her advice was focus on doing the best you can and don’t worry about what the next job is, just do the best job you can and the rest will take care of itself,” Moore said.

The second piece of advice Moore learned from her mother was to be happy, no matter what your circumstances.

“We didn’t have a lot of money growing up and she used to say happiness comes from within. It doesn’t come from what house you live in, what clothes you wear, what car you drive. Those were incredible wise words we often forget,” Moore said.

Moore served on the board of directors for Sonic Corp. from 2000 through January 2006 and was the president of Sonic from January 2002 to November 2004. She held numerous senior management positions during her 12 years at Sonic, including executive vice president, senior vice president-marketing and brand development and vice president-marketing.

Moore tendered her resignation to Sonic because she felt that she wasn’t doing her job as a mother, daughter to her aging parents, wife and employer at 110 percent like she had always been taught.

“The best decision I ever made was to join Sonic. Second best decision I ever made was to leave Sonic. I got to enjoy three wonderful years with my mother before she died, five with my dad before he died. I got to be with Lindsay (her daughter) as she went into high school. My oldest daughter had her first baby, I got to be around for that. And I got to establish a new career. I didn’t know I was going to write a book. I didn’t know I was going to go on the speaking circuit. I have a different career but it’s much more flexible and I am much more balanced,” Moore said.

 One lesson Moore learned during her career is how important it is for women to stand up, step out, be heard, have a voice and not be afraid to ask for help or say they don’t know.

“Too often we hold back. I see this with women all the time. We won’t put our hat in the ring for that promotion because we don’t think they can do 100 percent of the job. Men will put their hat in the ring if they think they can do 10 percent of the job because they know they can learn the rest of it on the job,” Moore said. “I actually tell people that the four most powerful words in business are ‘Will You Help Me?’ People love to be asked for help and we don’t ask for help often enough as women because we think it shows a weakness or shows that we don’t know what we are doing. Well, sometimes we don’t know what we are doing so we should ask for help.”

Moore also has extensive experience as a member of the board of directors of numerous nonprofit organizations, including serving as chairman of the board of the National Arthritis Foundation.