The Norman Transcript

Business

April 7, 2013

City getting to work on customer service

NORMAN — Businesses seeking permits and applications from the city are customers, and Norman is working to learn how to better serve those business needs. The city council staffed Business and Community Affairs committee discussed customer surveys this week.

“It’s important to construct them carefully,” said Council member Greg Jungman. “It’s real easy to end up with a survey that doesn’t work.”

The city is considering contracting a third party to help construct and conduct the survey. Norman Development Coordinator Terry Floyd provided several sample surveys used successfully by other cities.

The Norman survey would give general contractors, developers, trades, design professionals and other project representatives a chance to provide feedback that the city can use to improve customer service in the permitting and development processes.

“You’ll get more response from the builder than you will from the trades,” said Bob Thompson, Builders Association of Central Oklahoma spokesman. “I’m not sure an overall survey will get you where you want to go at this point and time.”

He said the current trend of meetings regarding codes and procedures to educate trades and other commercial professionals is helping smooth the process.

Thompson suggested that Floyd follow up with contractors and builders to find out what the trouble spots are. He said some questions on a survey might not be useful, and there are in-house options to gather information that could be more directly helpful.

“Make sure that you contact the owner,” said attorney Harold Heiple who represents the Norman Developers Council. “The subcontractors aren’t going to talk to you at all.”

Heiple said he did not believe contracting an outside party for a survey would be useful. He said outside consultants cannot put together questions as well as city professionals in-house.

Committee chair Linda Lockett suggested sending a letter to contractors who had done business with Norman asking for input on the process and how it could be better.

Text Only | Photo Reprints
Business
  • Women leaders announced

    The Norman Chamber announced the nominees for the 2014 Women’s Leadership Award, which honors female leaders who actively inspire other women to achieve their full potential.  Past recipients of this honor, formerly known as the ATHENA ...

    April 17, 2014

  • Norman use tax takes a hit while Moore sales tax flounders

    Norman use tax took a hit this month while Moore’s sales tax floundered for the first time since sales picked up in the post-tornado recovery period. For the city of Norman, however, sales tax collections are a bright spot on the revenue ...

    April 13, 2014

  • Nextep moves back to Dillard Building, but this time with much larger presence

    In 1997, entrepreneur Brian Fayak was just getting Nextep Inc., a professional employer service, started. Fayak had been working out of his sister’s house in west Norman and was delighted when the opportunity came to rent an executive ...

    April 13, 2014

  • Spotlight

    Chiropractic award Megan Borne, a chiropractic assistant at Sparks Clinic of Chiropractic in Norman, was recently awarded the title of C.A. counselor with the Pinnacle Chiropractic Management Group. She will assist other chiropractic ...

    April 13, 2014

  • Primrose presents Leadership class grads

    On Tuesday, the Norman Chamber of Commerce graduated both Leadership Norman and Tomorrow’s Leaders. Over the past several months, participants attended interactive sessions covering a variety of topics including communication, education, ...

    April 13, 2014

  • Business and restaurant survey online now

    The city of Norman is seeking input from its residents about retail shopping and restaurant opportunities that they would like to see locate to Norman. On Thursday, the city published a link to an online retail and restaurant survey on ...

    April 13, 2014

  • Norman Nation

    In 1964, when my father was a University of Oklahoma student, he and my mother were in desperation car shopping mode because their vehicle had just died. As the story has been told for nearly 50 years, the Ford dealership had not opened ...

    April 13, 2014

  • Spring cleaning: Time to change passwords again

    Are you in the habit of regularly changing the passwords for your online accounts? You should be — changing passwords regularly is a required part of every wise Internet user’s safety routine....

    April 13, 2014

  • Regional partnerships build prosperity

    Job creators shop for sites, regional marketing professionals told Norman’s Economic Development Advisory Board on Thursday. That makes selling the central Oklahoma region with its diversity of site options and amenities a business savvy ...

    April 6, 2014

  • Greening up the urban hardscape

    Native plantings, wildlife habitat and rippling waters aren’t just descriptors of a country life anymore. In Norman, green infrastructure practices are bringing the beauty of nature to the urban setting but repurposed to do the work that ...

    April 6, 2014