The Norman Transcript

Business

April 7, 2013

City getting to work on customer service

(Continued)

NORMAN —

Tessa Breeder of the Norman Chamber of Commerce suggested creating the survey in-house but having a third party administer might be a good way to keep questions pertinent but allow those answering the survey anonymity so they don’t fear retribution from city code enforcers.

“I think you need to keep in mind there are two types of builders — residential builders and commercial builders,” Thompson said. “The residential builders are feeling really good about the brown bag lunches.”

Those lunches focus on various aspects of code for the trades and allow for questions, information exchange and discussion.

Thompson said commercial builders have a whole different set of issues and that two different surveys would be needed to gather accurate information in both areas.

“You might want to set up something with the commercial builders, but most of your commercial builders are not in Norman,” he said.

City leaders discussed surveying builders who had not come back to Norman to see if there had been problems that drove them away.

Lockett said there have been delays in inspections that held up progress with commercial builders who build across the nation. She said talking to those people can tell Norman what problems they encountered that are unusual.

It was decided not to move forward with an outside contractor at this point. Full council will join the discussion at a future study session, but no formal action will be needed for city staff to implement a survey in-house.

Joy Hampton

366-3539

jhampton@

normantranscript.com

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