NORMAN — When Jason Andes was asked what he likes best about his business, Brookfield Custom Homes, he replied, “Creativity.” He enjoys trying to find the abstract in what customers want and putting it into concrete reality.
“People are unique,” he said. “Their house should be complementary. I ask them questions — the first one is why they want to leave the house they’re in.”
The answers to that question start Andes on his way to putting a custom plan together for them. Often people want to leave a home after only two or three years in it. That house was a compromise, and he wants to find out why. The reasons are important.
“I try to learn how they live,” Andes said. “And sometimes they realize for the first time that the 3000 square-foot home they were considering is where they’ll be sitting alone in a few years when the kids go off to college.”
He’s actually talked potential customers out of a new home with such questions. But he said he’d rather have a satisfied customer than one who would not be happy in a few years.
It’s not easy to get the answers, to find out how potential customers live. But Andes has learned. He’s been in the business for 24 years and has seen every culture, every occupation represented. He calls them the “colors of the planet.”
“I’ve experienced just about everything in meeting people,” he said. He’s had encounters with people “from near-barbaric to gentle, even tear-jerking.” And he loves it.
“It’s fun to see the shock on their faces when they walk into their new home,” Andes said. That’s when all those answers have come together for Brookfield to create the right environment, the right home for them.