The Norman Transcript

Business

June 9, 2013

What to do if you’ve been hacked

(Continued)

NORMAN —

Mary was in a dead panic. She was shaking and couldn’t even hold a pen to write down the instructions I was giving her. “How did this happen, Dave? How did my Hotmail account get hacked? What do I do?”

“It’s the ‘what do I do’ part that you need to focus on,” I replied. “There are many different ways that your email account could have been hacked and we could spend a lot of time trying to figure out what happened, but that can all wait. Right now, you need to take action. You need to fight back.”

“You need to change all of your financial accounts. You’ve already had one account compromised, which puts all of your other accounts at risk. You need to take action before any more money is stolen.”

“Change all of your passwords; all of them. Email, bank accounts, credit card accounts, investment accounts, eBay, PayPal, Facebook, Amazon, online bill-paying accounts, it doesn’t matter, change them all. Also, don’t use the same password for multiple accounts. If someone gets your Facebook password and it’s the same as your PayPal password, well...”

“Do all these things from a known secure computer, not the one you normally use. For all you know, your regular computer is virus-infected and has a key-logger installed, recording everything you type.”

“Treat the situation as if you are a total identity theft victim. Cancel your credit cards and have new ones issued. Tell your bank to give you a new account number and get a new pin number. Finally, make darn sure that your computer is not virus-infected before you use it online again.”

Later that day, Mary called to tell me about her progress and to ask a few questions. She told me “the lady at the bank” had sort of poo-pooed the idea of needing to change her bank account number. I told her to do it anyway. What did the lady at the bank have to lose in the situation? Nothing but a few moments of her time. What did Mary have to lose? Everything. I guarantee you that the bad guys of the Internet are much wiser in the ways of crime than the sweet lady at the bank.

Text Only | Photo Reprints
Business
  • Ideal Homes to dedicate Oklahoma’s first Home for HOPE

    Ideal Homes dedicated the company’s first Home for HOPE on Wednesday at 13209 SW 5th in Yukon....

    July 27, 2014

  • Todd Lamb to keynote luncheon

    Lt. Gov. Todd Lamb will provide the keynote address at the Norman Chamber of Commerce’s annual Legislative Lunch at 11:45 a.m. Aug. 6 at the National Weather Center. Lamb will speak on state issues that may impact local business and ...

    July 27, 2014

  • Builders Association of South Central Oklahoma learns about storm water proposal

    The Builders Association of South Central Oklahoma invited Norman Public Works Director Shawn O’Leary to talk about the new storm water fee proposal at its luncheon Thursday....

    July 27, 2014

  • Backing up everything, everywhere, not as easy as it should be

    Though we may wish or believe otherwise, computing devices are still somewhat of a hassle to use. Some devices, like Apple’s iPad, come close to being fully realized machines, but even iPads have their clunky side....

    July 27, 2014

  • Is using E10 or ‘pure’ gasoline more economical?

    An analysis by AAA Oklahoma shows that at today’s prices, E10 motor fuel is cheaper to use than 100 percent gasoline, despite the fewer miles per gallon produced by E10, which is a blend of 10 percent ethanol and 90 percent gasoline....

    July 27, 2014

  • Appellate judge retiring

    The Honorable Charles A. Johnson retired from the Court of Criminal Appeals after 25 years on the bench. Johnson was appointed to the court on Oct. 31, 1989, by Gov. Henry Bellmon to fill the unexpired term of Hez J. Bussey. After 59 ...

    July 27, 2014

  • Candy Basket celebrates 25 years

    Perhaps it’s the chocolate covered blueberries whose deliciousness still lingers. Or maybe it’s the blood orange and wild honey white chocolate ganache that won’t soon be forgotten by your taste buds. At The Candy Basket there is decadence ...

    July 20, 2014

  • Bramlett & Associates adopts new name reflective of business

    Bramlett & Associates Multimedia LLC (Bramlett Multimedia), 215 W. Main St., announced this month that the company will change its name after 12 years in business and will do business as BOLD-Multimedia. The announcement, made first to ...

    July 20, 2014

  • Toothpick holders convention coming to Norman

    Lynne Ryan has been collecting toothpick holders her entire life. “My parents, Mr. and Mrs. W.L. ‘Bud’ Gibbs started our collection in 1936,” Ryan said. Ryan was born in 1940, and she grew up crawling around toothpick holders, as have ...

    July 20, 2014

  • Protect your online banking, shopping with encryption

    In my free, one-night class called “Fight the Internet Bad Guys and Win,” I teach everyday computer users how to stay out of trouble on the Internet. How to avoid virus infections, how to discern between the genuine and counterfeit, and ...

    July 20, 2014