A full two hours after calling HP and hearing,” Thank you for calling HP; my name is Bob,” and thinking, “Yeah, your name is Bob like my name is Abraham Lincoln,” I hung up the phone, exhausted.
Until companies take customer service seriously, they will continue ticking off their customers and then wondering why business isn’t as good as it should be. Good customer service may not seem like the most profitable thing to do, but it’s the right thing to do.
Dave Moore has been performing computer consulting, repairs, security and networking in Oklahoma since 1984. He also teaches computer safety workshops for public and private organizations. He can be reached at 919-9901 or davemoorecomputers.com.