To pay online, go to clevelandcountytreasurer.com.
“We really want to encourage people to visit that website,” Reynolds said.
People also can call for information, but the phones will be busy during the tax billing season and people may be better served by checking the FAQ section of frequently asked questions online at the website.
Before paying, people should consider whether their mortgage company is paying the bill, as the treasurer’s office must accept the first payment received and must refund the second payment. If a person pays and then the treasurer’s office receives a second payment from the mortgage company, the second payment will be refunded.
Since common procedure is that people pay the tax ahead of time along with their mortgage payment, most companies roll taxes and insurance into the mortgage bill. It’s better to check with the mortgage company rather than making a double payment.
“Most mortgage companies are absolutely diligent to pay,” Reynolds said.
The full treasurer’s staff will be on hand following the Thanksgiving holiday through New Years. It’s not a time the staff is allowed to take vacation, as the tax season requires the office be fully staffed. Still, there will be long lines as Dec. 31 nears, and Reynolds said it’s wise to pay early if you are coming to pay in person.
“I recommend people pay by mail,” he said. “If they choose to come in, we suggest they not wait until the last couple of days.”
He suggested coming at least a week before the due date in order to avoid long lines and a lengthy wait.