Norman has worked to enhance its customer satisfaction in the building and permitting process. Following the issuance of a final certificate of occupancy, the city is surveying trade contractors and builders to track the city’s customer service and to gain input on the plan review and inspection processes.
Floyd said he also will reach out to smaller businesses that are applying for building permits to help those who may be unfamiliar with the city’s processes.
Technological upgrades also make the inspection process easier. Now, city inspectors have laptops and can record inspections, access code books and schedule inspections in the field. Those easily accessible, digital records will allow inspectors to optimize the process for applicants. Applicants also can sign up for inspections and pay fees online.
Brown bag lunches with subcontractors and the trades have allowed for discussion of code changes and increased communication for better understanding between the city and those who must meet ever-changing building codes. Those luncheon meetings will continue once every quarter, Floyd said.
In the future, the city will survey residents about retail and restaurant needs and wishes.
Interpretations of building and fire code compliance and a development handbook to be used as resource will assist in future communication with builders and developers.
With so many road projects coming Norman’s way, the city will work on an email communication system to notify developers and businesses who could be affected by construction projects.
Additionally, a formalized checklist for development plans is being created to ensure accuracy and consistency, Floyd said. These checklists will be available online so consulting firms, such as design professionals, can use them while preparing platting documents for city approval.
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