The Norman Transcript

Headlines

November 14, 2012

FTC exposes tech support telephone call scams

NORMAN — If someone called you on the phone, said they were from the “Windows Technical Department” and claimed they needed to remotely repair your computer because it had been hacked, would you believe them?

Numerous customers have been telling me stories similar to this for about a week now, but it seems scams like this have been around for a while. I had heard of them, but now I know people who have actually experienced them. Two of the scammers left a call-back number of 201-285-5200. This number leads to a bogus computer repair website called TechePC.com, which, despite appearances and area codes, has its roots in West Bengal, India.

The calls go something like this: the Windows Technical Department’s “Central Server” has been receiving error warnings from your computer, indicating that your computer is in danger of crashing or being hacked. The helpful tech support guy, speaking with a heavy foreign accent and a sense of great urgency, then asks you to “test” your computer by pressing certain key combinations on your keyboard. A confusing-looking window called “Event Viewer” opens, filled with technical gobbledygook, “proving” your computer has been hacked. He further explains that the “Central Server” gave him your phone number, so he could call and help you out of this terrible situation.

As the call progresses, you are pressured to visit a certain website and install something that will allow remote control of your computer, so that repairs can be effected. You are also asked to provide a credit card number to pay for services rendered. Victims of this scam end up losing between $50-500.

Fortunately, the Federal Trade Commission started taking scammers like this to court last month, but new scams spring up every day, so it’s an ongoing crackdown. “The FTC has been aggressive - and successful - in its pursuit of tech support scams,” said FTC Chairman Jon Leibowitz, “and the tech support scam artists we are talking about today have taken scareware to a whole other level of virtual mayhem.”

Text Only | Photo Reprints
Headlines
  • Junior Police Graduation First Junior Police Academy graduates

    The room went dark and a slideshow flipped through photos of children participating in the first Junior Police Academy as kids chattered excitedly, remembering what they had done over the past two weeks. Norman Police Department hosted ...

    July 25, 2014 1 Photo

  • Officials say transparency lacking in Wal-Mart zoning

    Norman city staff recently admitted to withholding information from the public regarding a controversial zoning change in southeast Norman. If approved by the city council, the proposal will allow a Wal-Mart supercenter at Cedar Lane and ...

    July 25, 2014

  • Air Algerie jet crashes with 116 on board

    OUAGADOUGO, Burkina Faso — An Air Algerie jetliner carrying 116 people crashed Thursday in a rainstorm over restive Mali, and its wreckage was found near the border of neighboring Burkina Faso — the third major international aviation ...

    July 25, 2014

  • Nonprofit raises $3.9M-plus for new center

    The Center for Children and Families, a United Way of Norman partner agency, announced Thursday that it exceeded its public fundraising goal of $3.5 million and raised more than $3.9 million to complete the purchase and renovation of a ...

    July 25, 2014

  • Very bad week: Airline disasters come in a cluster

    WASHINGTON — Nearly 300 passengers perish when their plane is shot out of the sky. Airlines suspend flights to Israel’s largest airport after rocket attacks. Two airliners crash during storms. Aviation has suffered one of its worst weeks ...

    July 25, 2014

  • Police log

    Police responded to the following incidents Wednesday: · 5:58 a.m. indecent exposure, 100 block of West Comanche Street · 6:08 a.m. burglary in progress, 100 block of West Hayes Street · 8:09 a.m. larceny report, 100 ...

    July 25, 2014

  • Felonies filed

    The following people were charged with felony counts in the Cleveland County Court Clerk’s Office: · Angela Beth Mendinghall, 36, unauthorized use of a vehicle; driving with a canceled, suspended or revoked license · Daniel ...

    July 25, 2014

  • Immigrant children being placed with sponsors

    OKLAHOMA CITY — The federal government says more than 200 unaccompanied children in Oklahoma have been placed with sponsors so far this year. The federal government released a state-by-state breakdown Thursday of the numbers of ...

    July 25, 2014

  • OCU prepares to move law library downtown

    OKLAHOMA CITY — Oklahoma City University’s School of Law is moving its library into a historic building in downtown Oklahoma City....

    July 25, 2014

  • Grad to serve as delegate at camp

    William Long, 2014 Norman North High School graduate, recently represented Oklahoma as a delegate at the 2014 National Youth Science Camp. Long joined 100 other top high school graduates representing the United States and eight other ...

    July 25, 2014