The Norman Transcript

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February 23, 2013

Post office letter met with complaints

NORMAN — Some southwest Norman residents are mighty upset with their postal service after receiving a letter this week informing them that there was going to be mandatory curbside delivery, as of March 15.

If customers do not abide, the letter states, “we will have to start holding all the mail at the office.”

But whoa!

Norman postmaster Jeffrey Vaughan said Friday the letter he sent was a huge mistake, and it was actually sent out from the Sooner post office west of Interstate 35.  Vaughan said he did not have a chance to review the letter, but he takes full responsibility for its content.

“If customers need to keep the mail box right outside their front door _ great,” Vaughan said.  “And I will personally make sure they continue getting their mail.”

The letter also urged residents to “please call” the post office, if they had any questions about the change.

But no phone number was listed in the letter.

Vaughan said it was a mistake that the letter did not have a phone number in it.  He said that anyone with concerns could contact the post office at 321-4246. also said that he will send another letter to residents in the next few weeks to clarify what is happening.

Resident Earl Whitman said that all of a sudden  the letter popped up in his mail box, with no further explanation.

The postmaster asserted that “a carrier has the right to make the decision” as to whether a customer should continue receiving mail next to the house.

Those receiving the latest round of letters are residents in the area of Walnut and Pickard streets, north of Imhoff Road.

Vaughan said this is an area where there is both curbside and front door deliveries, and it would be helpful to the post office if everyone had curbside.

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