For those who pay half by Dec. 31, the second half will be due March 31.
To pay online, visit clevelandcountytreasurer.com. The treasurer uses CollectMax, a web portal that provides access to taxroll data 24 hours a day, seven days a week. If paying online or by phone, a 2.5 percent convenience fee is added. The fee is paid to the online and phone service provider for collecting the fees and does not go to the treasurer’s office or the county.
“People can pay online with a credit card,” Reynolds said. “There’s a fee charged from the processing company of 2.5 percent. It’s not our fee.”
Reynolds said anyone who purchased property after Oct. 1 will not receive a statement but will still have to pay the taxes and should be aware of that. In many cases, the mortgage company pays the bill and has been collecting that money along with the monthly mortgage payment.
To pay by phone, call 1-800-272-9829 and press 3 for local property tax. The Jurisdiction Code is 4610.
For more information, call the treasurer’s office, but the phones will be busy during the tax billing season and people may be better served by checking the frequently asked questions section online at the website.
Before paying, people should consider whether their mortgage company is paying the bill, as the treasurer’s office must accept the first payment received and refund the second payment. If a person pays and then the treasurer’s office receives a second payment from the mortgage company, the second payment will be refunded.
Taxpayers can check online to see if the mortgage company paid, but calling the mortgage company may be a better idea, as later payments may not show up online prior to the deadline.
“If the mortgage companies pay on the 31st, it still takes a couple of days to process it,” Reynolds said.