The Norman Transcript

Headlines

May 18, 2014

Beware the ‘we need to fix your computer’ phone call

NORMAN — If someone called you on the phone, said they were from the “Windows technical cepartment” and claimed they needed to remotely repair your computer because it had been hacked, would you believe them?

I hope not, because it’s a scam. Someone contacts me at least once a week, stating that they have received such a call and asking if it was legitimate. One of this week’s jobs has been helping someone who fell for the scam, gave the bad guys their credit card number, got ripped off, had the bad guys lock them out of their computer and lost everything there.

The calls go something like this: the Windows technical department’s “central server” has been receiving error warnings from your computer, indicating that your computer is in danger of crashing or being hacked. The helpful tech support guy, speaking with a heavy foreign accent and a sense of great urgency, then asks you to “test” your computer by pressing certain key combinations on your keyboard.

A confusing-looking window called “Event Viewer” opens, filled with technical gobbledygook error messages, “proving” your computer has been hacked. He further explains that the “central server” gave him your phone number, so he could call and help you out of this terrible situation.

As the call progresses, you are pressured to visit a certain website and install something that will allow remote control of your computer, so that repairs can be effected. You also are asked to provide a credit card number to pay for services rendered. Victims of this scam end up losing between $50 to $500. They also risk losing everthing on the computer.

A few years ago, the Federal Trade Commission started taking scammers like this to court; unfortunately, new scams spring up every day, so it’s an ongoing crackdown that may never end.

Text Only | Photo Reprints
Headlines
  • Baker home 3 Moore resident lands in new home 14 months after tornado

    She crawled from the rubble of what used to be her home. The neighborhood was destroyed. It was the afternoon of May 20, 2013, and Jamie Baker was homeless....

    July 30, 2014 1 Photo

  • Additional details come to light in Campus Corner incident involving Sooner recruit

    The 911 call from Pickleman’s Gourmet Cafe early Friday morning brought forth more details from the incident that has Oklahoma running back Joe Mixon under investigation for an alleged assault....

    July 30, 2014

  • Police rule out homicide in Norman woman’s death

    Norman Police Capt. Todd Gibson said Tuesday they have eliminated the theory of homicide after a Norman woman was found dead in her home Monday afternoon. “We’re moving in a different direction with the investigation,” Gibson said. “It’s ...

    July 30, 2014

  • Voter registration deadline is Friday

    Friday is the last day to apply for voter registration to be eligible to vote in the Aug. 26 Runoff Primary Election. Races include federal, state and county offices, but for Cleveland County voters, the field is limited....

    July 30, 2014

  • Norman High student argues his way to the top

    Knowing the ins and outs of an argument that involves complex research is the type of skill one expects a high paid attorney to have not a high school student. Yet debate competitor Nicky Halterman has been arguing his way to the top of ...

    July 30, 2014

  • Senate approves new VA secretary

    WASHINGTON — The Senate on Tuesday unanimously confirmed former Procter & Gamble CEO Robert McDonald as the new Veterans Affairs secretary, with a mission to overhaul an agency beleaguered by long veterans’ waits for health care and VA ...

    July 30, 2014

  • Tampering accusations surface in OKC bombing case

    SALT LAKE CITY — A Utah lawyer suing the FBI over his public records request for surveillance videos from the 1995 Oklahoma City bombing said Tuesday that one of his witnesses backed out after being visited by government officials last ...

    July 30, 2014

  • Shelter construction ongoing; residents voice concerns

    A regular quarterly meeting of the Animal Shelter Oversight Board prompted Norman residents to speak up about more than just a photo release issue Monday night involving Friends of the Animals of Norman volunteers and the city of Norman. ...

    July 30, 2014

  • Senate passes highway bill, sends it to House

    WASHINGTON — The Senate on Tuesday voted to change the funding and timing of a House bill to keep federal highway funds flowing to states in an effort to force Congress to come to grips with chronic funding problems that have plagued ...

    July 30, 2014

  • Police log

    Police responded to the following incidents Monday: · 8:20 a.m. larceny report, 2000 block of West Lindsey Street · 9:04 a.m. stolen vehicle, 3400 block of Bart Conner Drive · 9:11 a.m. larceny report, 1200 block of Ed ...

    July 30, 2014