The Norman Transcript

Headlines

June 8, 2014

Cruise lines find new business tough

(Continued)

NEW YORK —

Then there is the ice skating rink, surfing and other activities.

“The truth is: Most of our guests don’t climb the rock wall. I will admit I have never made it to the top,” Fain says. “But that doesn’t mean it isn’t a wonderful amenity. People get to watch others. I love watching and making fun of my friends trying.”

But none of that works if passengers don’t feel safe.

Royal Caribbean had a fire aboard a ship last year, ending the voyage early. In the first two hours it issued 40 tweets, including one of the damaged area that Fain calls “horrific.”

Fain says the transparency helped the company’s credibility. It’s like an airline pilot giving passengers confidence by explaining maintenance problems.

That shows “whatever the issue is, the pilot knows what it is and the company is doing everything they can to deal with it,” Fain says.

Then there are outbreaks of the highly-contagious norovirus, which gives passengers stomach pain, nausea and diarrhea.

“Last year, 23 million Americans got norovirus on land,” he says, “and a few hundred got it on cruise ships.”

At least on a cruise, you know the source of the virus is on the ship. That’s why Royal Caribbean routinely washes elevator buttons, casino chips, ATMs and TV remotes.

“In this case,” Fain says, “obsession is a good thing.”

Breaking news, severe weather alerts, AMBER alerts, sports scores from The Norman Transcript are available as text messages right to your phone or mobile device. You decide which type of alerts you want to receive. Find out more or to signup, click here.

Text Only | Photo Reprints
Headlines
  • Coaches Luncheon Mixon question off-limits at coaches luncheon

    Toby Rowland addressed the elephant in the room even before Oklahoma football coach Bob Stoops, defensive coordinator Mike Stoops and offensive coordinator Josh Heupel arrived Wednesday at Journey Church....

    July 31, 2014 1 Photo

  • Mixon will not participate in practice

    Preseason practice begins for Oklahoma today. Freshman running back Joe Mixon will not be there. The school announced the decision Wednesday night....

    July 31, 2014

  • Nova Pettigrew Music community bands together to raise money for 2-year-old’s battle with rare form of cancer

    Two-year old Nova Pettigrew was diagnosed with a rare form of cancer six weeks ago. Her father, former Deli sound technician and musician James Pettigrew, noticed something was wrong when running turned to walking, then limping, then ...

    July 31, 2014 1 Photo

  • Deputies cleared, return to work

    Two deputies involved in a deadly shooting earlier this month are expected to return to work today after being cleared by the Cleveland County District Attorney’s Office. “They (the Sheriff’s Office) gave me their investigation, I ...

    July 31, 2014

  • Sales tax-free weekend set to begin this weekend

    When stores open Friday morning, shoppers may be waiting. Oklahoma’s annual sales tax holiday is slated to run this weekend with the special exemption beginning at 12:01 a.m. on Friday and ending at midnight on Sunday....

    July 31, 2014

  • India landslide kills 21

    NEW DELHI — Rescuers worked in rain today to dig through a remote village in western India where at least 21 people died as a landslide swept away scores of houses, possibly trapping many more people under debris, officials said....

    July 31, 2014

  • Israeli strike hits UN school

    GAZA CITY, Gaza Strip — Israeli artillery shells tore through the walls of a U.N. school crowded with sleeping war refugees and back-to-back explosions rocked a market filled with shoppers Wednesday as Israel’s stepped up campaign against ...

    July 31, 2014

  • Busted water main dumps 20 million gallons of water into UCLA’s Pauley Pavilion and adjacent garage

    LOS ANGELES — The rupture of a nearly century-old water main that ripped a 15-foot hole through Sunset Boulevard and turned a swath of the University of California, Los Angeles into a mucky mess points to the risks and expense many cities ...

    July 31, 2014

  • GOP-led House gives go-ahead for suit

    WASHINGTON — A sharply divided House approved a Republican plan Wednesday to launch a campaign-season lawsuit against President Barack Obama, accusing him of exceeding the bounds of his constitutional authority. Just a day before ...

    July 31, 2014

  • Felonies filed

    The following people were charged with felony counts in the Cleveland County Court Clerk’s Office: · Randall Lee Sherrill, 34, possession of juvenile pornography · Dewey Leon Kinsey, 37, possession of controlled dangerous ...

    July 31, 2014