KANSAS CITY, Mo. —
Even the paper cards people buy have changed. Many people now use online photo sites to upload images and write their own greetings. High-end paper stores are attracting customers who design their own cards, sometimes using graphics software once available only to professionals.
“What Hallmark started with met the needs of the consumers in that early 20th century period to mass produce these personal greeting cards with art and poems and the only way you could communicate was by mail essentially,” said Pam Danziger, who analyzes the industry as president of Stevens, Pa.-based Unity Marketing. “It’s no surprise that in the 21st century with so many other communication vehicles available that the old idea of a greeting card being sent by mail just doesn’t work anymore.”
According to a U.S. Postal Service study, correspondence such as greeting cards fell 24 percent between 2002 and 2010. Invitations alone dropped nearly 25 percent just between 2008 and 2010.