The Norman Transcript

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July 16, 2010

HealthPlex checkup

NORMAN — The Norman Regional HealthPlex has received a good report at its nine month checkup, according to Daryle Voss, Norman Regional Health System vice president and chief administrative officer.

“We feel pretty good about it,” Voss said.

Norman Regional Health System’s newest hospital opened to patients in October 2009. It’s situated on the west side of Interstate 35 at the Tecumseh Road exit.

Voss said for the most part, he hears positive feedback from the public. Doctors and patients like the new venue.

“It’s met all our of expectations,” he said. “Constantly, wherever I go, they tell me they had a good stay and enjoyed the newness.”

HealthPlex physicians treat patients in cardiovascular, neurology, orthopedics and spine and women’s and children’s health departments.

Voss said the HealthPlex has undergone a few modifications since it welcomed patients almost a year ago.

“All in all, we’re pleased with the overall design and layout of the building,” he said.

Last year, Voss said administrators took approaches from the book “If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently” by Fred Lee when deciding how to design and run the HealthPlex.

The philosophy is working, Voss said. Patients support the hotel atmosphere.

“People like that the rooms are spacious. Everybody loves being in a new building,” he said.

At the HealthPlex, patients and visitors don’t share elevator rides. Also, visitors must check in at a security entrance before they’re allowed to visit patients in their rooms.

Patients also are treated to room service.

Voss said that idea has been well received. The staff continues to update the menu and tweak the ordering process.

“It’s a pretty sophisticated program,” he said. “We’re not where we want to be yet.”

Voss said from the volume standpoint, the hospital has grown in orthopedic surgical cases.

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