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December 1, 2013

Worst is over for Healthcare.gov

WASHINGTON — The worst of the online glitches, crashes and delays may be over for the problem-plagued government health care website, the Department of Health and Human Services said Sunday.

But that doesn’t mean HealthCare.gov is ready for a clean bill of health.

Officials acknowledged more work remains on the website that included hundreds of software bugs, inadequate equipment and inefficient management for its national debut two months ago. Federal workers and private contractors have undertaken an intense reworking of the system, but the White House’s chief troubleshooter cautioned some users could still encounter trouble.

“The bottom line — HealthCare.gov on Dec. 1 is night and day from where it was on Oct. 1,” Jeff Zients told reporters.

More than 50,000 people can log on to the website at one time and more than 800,000 people will be able to shop for insurance coverage each day, the government estimated in a report released Sunday. If true, it’s a dramatic improvement from the system’s first weeks, when frustrated buyers watched their computer screen freeze, the website crash and error messages multiply. The figures — which could not be independently verified — suggest millions of Americans could turn to their laptops to shop for and buy insurance policies by the Dec. 23 deadline.

“There’s not really any way to verify from the outside that the vast majority of people who want to enroll can now do so, but we’ll find out at least anecdotally over the coming days if the system can handle the traffic and provide a smooth experience for people trying to sign up,” said Larry Levitt, a senior adviser at the Kaiser Family Foundation.

But, he added, HealthCare.gov is clearly working better than when it first went online. Its challenge now is to convince users who were frustrated during their first visit to give it another chance.

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