The Norman Transcript

September 15, 2013

Towing nightmare gives Norman a bad name


The Norman Transcript

NORMAN — Editor, The Transcript:

My name is Willard Holsted. I am a 70-year-old pharmacist from El Reno. My wife and I come to Norman 20 to 30 times a year to watch OU football and women’s basketball.

We spend money on merchandise, food and gas. On a recent Saturday night we parked in the same two block area on South Miller Avenue that we have in the past 10 years.

The students were out there with their signs for parking in the yards and we paid $10 and parked alongside other vehicles and went to the game.

It was really hot, 103 degrees. I had cancer surgery in july and my strength is not 100 percent so we left the game at halftime to go to a restaurant and watch the 2nd half in the cool.

We got to where our car was parked and there were three trucks with five cars on them from Quality Towing. They said they had already towed my car.

I told them I had paid for the space and their comment was we had been scammed by the people because it was not their house.

They told me where the car was and since they were headed there, I asked them to let us ride wit them.

They left us on the sidewalk.

After we got to their place, I went to find my car to get paperwork showing I owned the car. Their yard was pitch black and I am looking for a black car. Only way I found it was with my panic alarm. Very unsafe conditions which I would not want my wife or daughter back there looking for a car.

The lady who worked there said it would be $212. I presented her with my credit card which said refused and said it had to be cash.

I told her I was from out of town and all I had was $155 and asked her if she would please let me use my credit card or give a check for the difference? I was told it doesn’t matter who you are or what the circumstances are if I wanted my car it was cash only. I said what do you suggest I do since I can’t go anywhere to get any more money and she said you want the car it is $212 cash. We called a relative who lived out of town and she went to her ATM and brought us the cash.

Meanwhile, a 16-year-old girl who was driving her mom’s car, that had been towed also, was trying to get her car but her name was not on the car papers.

She got her mom on the phone, but the lady would not talk to her and said she would have to get a signed paper stating she could release the car to her.

By now the young girl was crying and tears were rolling.

Her boyfriend tried to intercede for her and was told to be quiet, not to say another word. You have two choices: Shut up or leave.

By this time, I am praying to God to get me out of here and never give me another reason to ever come back.

Norman, when we come to your city, we expect to be treated better.

I love coming to the athletic events, but what a nightmare and the people we had to deal with could have been nicer and more reasonable. Let’s face it: A company that won’t accept a credit card in this day and age is ridiculous.

What are people who live far off supposed to do? If they are too cheap to pay the credit card fee, then add it to the price.

It is problems like that that probably happen often that cause people to perceive your city in a way that it really is not.

I don’t know if I will be back or not, but just the same: Go OU.

WILLARD HOLSTED

El Reno