The Norman Transcript

Nation/World

October 2, 2013

Insurance markets open to surge of new customers

CHICAGO — Americans got their first chance Tuesday to shop for health insurance using the online marketplaces that are at the heart of President Barack Obama’s health care overhaul, but government websites designed to sell the policies struggled to handle the traffic, with many frustrated users reporting trouble setting up accounts.

State and federal agencies were working to fix the sites, which represent the biggest expansion in coverage in nearly 50 years. There should be time to make improvements. The open-enrollment period lasts for six months.

Administration officials said they are pleased with the strong consumer interest, but on a day of glitches they refused to say how many people actually succeeded in signing up for coverage. They gave inconsistent answers on whether a common problem had been cleared up or was still being corrected.

By Tuesday afternoon, at least 2.8 million people had visited the healthcare.gov website, said Medicare administrator Marilyn Tavenner, whose office is overseeing the rollout of the Affordable Care Act. The website had seven times the number of simultaneous users ever recorded on the medicare.gov site.

In Obama’s home state, dozens of people who came to a Champaign, Ill., public health office to sign up for coverage found computer screens around the room flashing an error message: “System is unavailable.”

Kimberly Shockley — logging in from Houston, Texas — and Mike Weaver, who lives in rural southern Illinois, ran into the same glitch as many others: They could not get past the security questions while trying to set up their personal accounts through healthcare.gov.

“I’m frustrated, very frustrated,” said Shockley, a self-employed CPA. She spent more than an hour trying to get the security questions to work without success. When she clicked on a drop-down menu of suggested security questions, none appeared. She then tried to create her own questions, but that didn’t work either.

Text Only | Photo Reprints
Nation/World
  • Air Algerie jet crashes with 116 on board

    OUAGADOUGO, Burkina Faso — An Air Algerie jetliner carrying 116 people crashed Thursday in a rainstorm over restive Mali, and its wreckage was found near the border of neighboring Burkina Faso — the third major international aviation ...

    July 25, 2014

  • Very bad week: Airline disasters come in a cluster

    WASHINGTON — Nearly 300 passengers perish when their plane is shot out of the sky. Airlines suspend flights to Israel’s largest airport after rocket attacks. Two airliners crash during storms. Aviation has suffered one of its worst weeks ...

    July 25, 2014

  • Hong Kong firms on edge as democracy rally blockade looms

    HONG KONG — As activists vow to shut down Hong Kong’s financial district in protest at China’s attempt to hobble democratic elections in the city, businessman Bernard Chan is preparing for the worst. Chan’s investment company has added ...

    July 25, 2014

  • Planes with Ukraine bodies arrive in the Netherlands

    KHARKIV, Ukraine — Two more military aircraft carrying remains of victims from the Malaysian plane disaster arrived in the Netherlands on Thursday, while Australian and Dutch diplomats joined to promote a plan for a U.N. team to secure the ...

    July 25, 2014

  • Iraq elects new president as attacks kill dozens

    BAGHDAD — Iraqi lawmakers elected a veteran Kurdish politician on Thursday to replace long-serving Jalal Talabani as the country’s new president in the latest step toward forming a new government. But a series of attacks killed dozens of ...

    July 25, 2014

  • Doctor fired back at gunman

    DARBY, Pa. — A doctor grazed by gunfire from a patient who had entered his office in a suburban hospital’s psychiatric unit stopped him by returning fire with his own gun and injuring him, authorities said....

    July 25, 2014

  • UN school in Gaza caught in cross-fire

    GAZA CITY, Gaza Strip — A U.N. school in Gaza crowded with hundreds of Palestinians seeking refuge from fierce fighting came under fire Thursday, killing at least 15 civilians and leaving a sad tableau of blood-spattered pillows, blankets ...

    July 25, 2014

  • Tornado slams Virginia campground

    CAPE CHARLES, Va. — The sky turned black and cellphones pinged with emergency messages. Moments later, a tornado ripped through a sprawling, carnival-like campground Thursday, snapping dozens of trees and flipping over RVs....

    July 25, 2014

  • Arizona inmate dies two hours after execution begins

    PHOENIX — A condemned Arizona inmate gasped and snorted for more than an hour and a half during his execution Wednesday before he died in an episode sure to add to the scrutiny surrounding the death penalty in the U.S....

    July 24, 2014

  • 48 dead after Taiwan plane crash

    TAIPEI, Taiwan — Family members of victims of a plane crash were flying to the small Taiwanese island today where the plane had unsuccessfully attempted to land in stormy weather, killing 48. There were 10 survivors, and authorities were ...

    July 24, 2014