DETROIT — Car buyers increasingly want high-tech features like voice recognition and navigation. But they’re not very forgiving of the car company when those systems fail.
The top complaints in J.D. Power’s closely-watched survey of new vehicle owners, released Wednesday, involved technologies that drivers are clamoring for. Voice recognition systems either didn’t recognize commands or didn’t work at all. Bluetooth systems had trouble connecting with drivers’ phones.
The result: Just when automakers had reached their highest-ever levels of quality — as they did in J.D. Power’s 2012 survey — technology glitches are dragging their scores down.
“I’ve had companies tell me they would rather develop a new car from the ground up than a new entertainment system,” said Tom Mutchler, program manager of vehicle interface at Consumer Reports.
This year’s survey questioned 83,442 owners and lessees of 2013 vehicles.