NEW YORK —
The restoration target of 95 percent allowed the AP to compare responses to the largest number of recent storms using Energy Department data, and is considered by industry experts to provide a meaningful picture of the speed with which utilities restored service to the vast majority of customers.
A week or two without power is, without question, a difficult and frustrating hardship. There’s the spoiled food in the fridge and the dark nights. There’s the fire danger from relying on candles. No electricity also can mean no heat. In tall apartment buildings, it means no elevator service, a serious problem for the infirm or elderly who can’t navigate stairs. For those who rely on mobile phones for communication, it means no way to charge phones — and therefore no way to communicate with loved ones or emergency services.
Michael Redpath of Toms River, N.J., was without power for 15 days before getting it back this week. He and his wife stayed in their home for the first week after Sandy because their friends also had lost power. As some power in the region was restored, and Redpath’s wife got sick from too many nights in the cold, they started staying over with friends.
“It’s just so disorienting to be without power, to be out of your house and to not know what’s going on,” he says.
Determining the quality of a utility’s restoration efforts after an outage is difficult to do, experts say. That’s because every storm generates a unique cocktail of mayhem that differs from location to location.
Just because New York and New Jersey utilities restored power in a range that is normal by historical standards does not prove that all of the utilities in the region performed equally well, or that they performed better or worse than their peers responding to outages in other states, or that there isn’t plenty of room for improvement.