Additional data on the website’s progress was to be released today by Jeff Zients, the website’s chief troubleshooter.
Obama promised a few weeks ago that HealthCare.gov “will work much better on Nov. 30, Dec. 1 than it worked certainly on Oct. 1.” But, in trying to lower expectations, he said he could not guarantee that “100 percent of the people 100 percent of the time going on this website will have a perfectly seamless, smooth experience.”
The nation’s largest health insurer trade group said significant problems remain.
Karen Ignagni, president and CEO of America’s Health Insurance Plans, said insurers have complained that enrollment data sent to them from the website include too much incorrect, duplicative, garbled or missing information. She said the problems must be cleared up to guarantee consumers the coverage they signed up for effective Jan. 1.
“Until the enrollment process is working from end to end, many consumers will not be able to enroll in coverage,” Ignani said.
The first big test of the repaired website probably won’t come for another couple of weeks, when an enrollment surge is expected as consumers rush to meet a Dec. 23 deadline so their coverage can kick in on the first of the year.
Avoiding a break in coverage is particularly important for millions of people whose current individual policies were canceled because they don’t meet the standards of the health care law, as well as for a group of about 100,000 in an expiring federal program for high-risk patients.
The law requires most people who don’t have health insurance to buy coverage or pay fines.
If HealthCare.gov seizes up again at crunch time, the White House may have to yield to congressional demands for extensions or delays in key requirements of the law, such as the individual requirement to get covered. Delaying the individual mandate, in turn, could lead to higher future premiums, since healthy people would no longer have an incentive to sign up.