The Norman Transcript

State/Region

October 14, 2013

Food stamp access restored

NORMAN — Food stamp recipients should be able to use their debit-style cards in grocery stores on Sunday, now that vendor Xerox Corp. has restored service after a system outage that affected people across 17 states.

People from Alabama to California found themselves temporarily unable to use their food stamp cards on Saturday morning, after a routine test of backup systems by Xerox sparked technical problems that shut down the states’ electronic benefit transfer, or EBT, systems. Xerox said late in the evening that access was restored for all users.

“Restarting the EBT system required time to ensure service was back at full functionality,” spokeswoman Jennifer Wasmer said in an email. An emergency voucher process was available in some of the areas while the problems were occurring, she said.

U.S. Department of Agriculture spokeswoman Courtney Rowe underscored that the outage was not related to the government shutdown.

Shoppers left carts of groceries behind at a packed Market Basket grocery store in Biddeford, Maine, on Saturday because they couldn’t get their benefits, said shopper Barbara Colman, of Saco, Maine. The manager put up a sign saying the EBT system was not in use. Colman, who receives the benefits, called an 800 telephone line for the program and it said the system was down due to maintenance, she said.

States affected by the temporary outage included Ohio, Michigan, Alabama, California, Georgia, Iowa, Illinois, Louisiana, Maine, Massachusetts, Maryland, Mississippi, New Jersey, Oklahoma, Pennsylvania, Texas and Virginia.

Sheree Powell, a spokeswoman for the Oklahoma Department of Human Services, started receiving calls around 11:30 a.m. about problems with the state’s card systems. More than 600,000 Oklahomans receive SNAP benefits, and money is dispersed to the cards on the first, fifth and 10th days of every month, so the disruption came at what is typically a high-use time for the cards.

Text Only | Photo Reprints
State/Region
  • Tampering accusations surface in OKC bombing case

    SALT LAKE CITY — A Utah lawyer suing the FBI over his public records request for surveillance videos from the 1995 Oklahoma City bombing said Tuesday that one of his witnesses backed out after being visited by government officials last ...

    July 30, 2014

  • Christie set to visit state for fundraiser

    OKLAHOMA CITY — New Jersey Gov. Chris Christie is planning a return trip to Oklahoma after a December ice storm forced him to cancel a scheduled appearance with Oklahoma Gov. Mary Fallin....

    July 30, 2014

  • Cool snap brings heat relief to Oklahoma, Arkansas

    OKLAHOMA CITY — The dog days of summer are coming in with a whimper. Weather forecasters say a cold front headed for Oklahoma and Arkansas will bring unseasonably cool temperatures and a chance of rain through next week....

    July 29, 2014

  • FBI defends search for Oklahoma City bombing video

    SALT LAKE CITY — The FBI thoroughly searched its archives and found no evidence that more videos of the Oklahoma City bombing exist, agency employees told a judge Monday in a trial that has rekindled questions about whether any others were ...

    July 29, 2014

  • Health officials prepare for flu

    OKLAHOMA CITY — Following a flu season in which a record number of Oklahomans died as a result of the virus, state and county health officials say educating the public and general common sense are vital to reducing both the death rate and ...

    July 27, 2014

  • Scam targets migrants

    HOUSTON — Scammers have been preying on the relatives of unaccompanied young migrants being held at two U.S. military bases by conning them into paying nonexistent fees to be reunited with their loved ones, officials said....

    July 27, 2014

  • Trial delayed for man in murder case

    DUNCAN — The first-degree murder trial of a Velma man charged with killing a 16-year-old girl has been delayed until January....

    July 27, 2014

  • Man seeks video of 1995 Oklahoma City bombing

    OKLAHOMA CITY — One man’s quest to explain his brother’s mysterious jail cell death 19 years ago has rekindled long-dormant questions about whether others were involved in the 1995 Oklahoma City bombing. What some consider a far-flung ...

    July 27, 2014

  • Man found dead outside Tulsa home

    TULSA — Police in Tulsa are investigating the death of a man whose body was found outside a house on the city’s north side....

    July 27, 2014

  • McCain: Arizona execution ‘torture’

    TUCSON, Ariz. — U.S. Sen. John McCain says the execution of an Arizona inmate that lasted two hours was torture....

    July 26, 2014