By Megan Cox

For The Transcript

Convergys, Inc. has announced it will add 220 new jobs in September. Company officials say the new jobs are a result of the company expanding its customer service assistance for client DIRECTV.

Jim Lisko, director of operations and site leader for Convergys’ Moore location, said the company is now taking applications. About 70 percent of the jobs will be part-time and 30 percent full-time.

Lisko said the new positions are for customer service representatives with a starting salary of $9 per hour. Staff members who work Friday after 6 p.m. or all day Saturday or Sunday will receive a shift differential of an extra $1.25 per hour.

“The salary is very competitive with other opportunities in the area,” Lisko said.

Convergys is seeking applicants with a high school diploma or general educational development diploma (GED) who have some customer service experience and computer skills. Lisko said the quickest way to apply is to stop by the Convergys site, where a candidate can take the required testing and immediately schedule an interview.

Lisko believes the jobs are especially great for college students. He said the Moore site was chosen because of the available college students living in the area. “College students make great call center people,” he said.

Lisko said students should be particularly interested in these jobs because of the company’s tuition reimbursement for both part-time and full-time employees.

Convergys also offers paid time off and holidays, health insurance and complimentary service from DIRECTV.

Convergys has been in Moore since 1997. The company occupies a 50,000-square-foot building at 1705 South Broadway Ave. The company employs nearly 1,400, making it Moore’s second largest employer, following Moore Public Schools.

Convergys currently has 550 positions in Moore, with shifts running seven days a week from 6 a.m. to 11:30 p.m. Lisko said the building will be able to accommodate the additional employees because there is “room to grow” during the evening hours.

Convergys, based in Cincinnati, Ohio, offers customer care, human resources and billing services to other companies. Convergys operates in the U.S., Canada, Latin America, Europe, Asia, Australia and the Middle East. It serves clients in more than 75 countries.

In 2006, Convergys was recognized for the sixth consecutive year by Fortune Magazine as one of “America’s Most Admired Companies” in the diversified outsourcing industry. It was selected for the third consecutive year as one of the top 20 companies in learning outsourcing by TrainingOutsourcing.com, a Web-based training organization.

Lisko said Convergys is a good place to learn time management and customer service skills. The company promotes from within, so many team leaders were once customer service representatives, he said.

Amas Tenumah is one employee who was able to take advantage of Convergys’ promotion policy. He started as a customer service representative in April 2005 and was promoted to coach, team leader, retention leader and most recently, operations manager.

“If you are looking for a career, this is the place to be,” Tenumah said. “Convergys is a place that will reward you for pushing and applying yourself.”

Moore Economic Development Director Deidre Ebrey said the added jobs will be a two-fold benefit for Moore by providing local residents the opportunity to work close to home, as well as bringing workers from area cities and towns who may patronize Moore businesses. Ebrey said the company has obviously seen proof of qualified applicants in the area.

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