Meet Steve Dodge, the new executive director of the Norman Physician Hospital Organization (NPHO). He replaces Gary Clinton, who retired after serving as the executive director for more than 20 years.
The Norman Transcript caught up with him to find out more about his new role and how he plans to lead the organization.
Question. Can you tell me a little about your background?
Answer. I have an undergraduate degree in Accounting from the University of Northern Colorado and a MBA from Webster University. I have over thirty years of healthcare administration experience including hospital financial management as CFO with several hospitals in Texas, Senior Vice President of a Medical Management Services Organization, and Administrator of a medical group practice. I am also a Certified Medical Practice Executive through the American College of Medical Practice Executives and a national member of Medical Group Management Association. I took a two year hiatus from healthcare to buy and operate a Bed and Breakfast in Missouri with my wife.
Q. What does an average day look like for you?
A. In healthcare I’m not sure there is an average day. I am fortunate to work with some very talented and hardworking individuals in the PHO and at Norman Regional Hospital, many excellent physicians and the community and business leaders in Norman. Every day is different and every day is a learning experience.
Q. What is the most rewarding part of your job?
A. The satisfaction that comes from knowing that what we do at NPHO is making a difference by improving the health of our community and by helping our physician partners navigate the complex business environment.
Q. Do you have any long term plans as executive director?
A. We are in the process of establishing our long term plans for the NPHO. I would say that as healthcare reimbursement continues to evolve into a value based reimbursement system and away from the traditional fee for service model, our long range plans include implementing the various procedures, information technology, and quality care guidelines and performance metrics that will help our physician members care for their patients in an efficient and cost effective environment and improve the health of our community.
Q. Do you have any short term goals?
A. We continue to focus on providing good customer service to our physicians and to their office staff. The NPHO staff has produced a series of office continuing education presentations covering a variety of topics that are available to our physician offices, we publish a newsletter, we assist in claims payment issues for offices that may be having trouble with a particular insurance company.
Q. Could you tell us a little about your family?
A. My wife, Claudia, and I have three children. Our son lives in Denton, Texas. One of our daughters lives in Edmond and the other daughter lives in St. Clairsville, Ohio. We have two granddaughters and three grandsons. Claudia and I owned The Amber House Bed and Breakfast in Rocheport, Mo. prior to moving back to Oklahoma. We were fortunate to have thousands of people stay with us and made many new friends along the way. It was a lot of hard work but I wouldn’t trade the experience for anything.
Q. How long have you lived in Norman?
A. We purchased a home in Moore in January. This gives the advantage of being close to the restaurants and shopping in Norman, Oklahoma City and Moore.